PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THEY MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THIS SITE. YOUR USE OF ANY OF OUR ONLINE STORES CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS, AND ANY CHANGES TO THESE TERMS AND CONDITIONS AFTER THEY ARE POSTED. DO NOT USE THIS SITE IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME, AS WE SEE FIT. .
These Terms and Conditions apply to end user retail transactions on this site. Please read them carefully. They do not affect your statutory rights. Terms and conditions for Trade customers purchasing discounted volume/bulk trade order's are available on request, the terms and conditions listed below do not apply.
ALL RECEIVERS SOLD ON THIS SITE ARE SOLD STRICTLY FREE TO AIR ONLY (FREE TO AIR CHANNELS). WE DO NOT PROVIDE ACCESS TO ANY PREMIUM PAY TV CHANNELS NOR DO WE PROVIDE SUPPORT FOR VIEWING ANY PREMIUM PAY TV CHANNELS. WE DO NOT PROVIDE SUPPORT FOR 3RD PARTY SOFTCAM'S, 3RD PARTY PLUGINS, IMAGES/SOFTWARE OR PATCHED FIRMWARE OF ANYKIND.
Delivery
1. Introduction 1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. 1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Geographical limitations 2.1 We will usually be able to deliver to the following countries and territories: England, Scottish Highlands, Scottish Islands & Scillies, Northern Ireland, Republic of Ireland, Channel Islands/Isle of Man. Delivery prices may vary. 2.2 We may from time to time agree to delivery products to other countries and territories.
3. Delivery methods and periods 3.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows: (a) If your delivery address is on the United Kingdom mainland, you will be able to select: Next Day - (UK Mainland - Next Working Day) England, Scotland & Wales, and the typical period for delivery of products by this method is within one working days unless it may take additional one working day for packaging, any set-up, preparation and courier collection. (b) If your delivery address is outside the United Kingdom mainland (Scottish Highlands, Scottish Islands, Scilly Isles, Isle of Man, Isle of Wight, Channel Islands, Northern Ireland and Republic of Ireland) you will be able to select: Two Days, and the typical period for delivery of products by this method is within 2 working days unless it may take additional one working day for packaging, any set-up, preparation and courier collection. 3.2 If you place your order before 3pm on a working day, these time periods run from the close of business on that day; if you place your order after 3pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day. 3.3 The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. 3.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
3.5 We may send your order via a different carrier than what you have selected as a chosen carrier service on our website.
4. Delivery charges 4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us. 4.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order. 4.3 Our delivery charges are as follows: (a) in respect of Delivery in UK Mainland as stated above, one working days, delivery charges will be for total weight of up to 30kg in weight. Fees and charges may apply for orders above the total weight. (b) in respect of Delivery outside of UK mainland, two working days, delivery charges will be for total weight of up to 30kg in weight. Fees and charges may apply for orders above the total weight.
6. Receipt and signature 6.1 All deliveries must be received in person at the delivery address, and a signature must be provided. 6.2 Our delivery service provider may notify you in advance of attempting to make a delivery requiring signature.
7. Additional deliveries 7.1 If an initial delivery attempt is unsuccessful, our delivery service provider may make at least 1 more attempt to deliver the products in your order.
8. Collection 8.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
9. Delivery problems 9.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you. We will not be responsible for failed collections or delivery by our carriers, we will aim to offer your a refund before distpach or if you choose to accept our offer of next working day delivery upon next collection date or upgrade delivery. We are able to offer you a cancelation of your order prior to dispatch if you contact us prior to your order being sent. 9.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge). 9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below: (a) you provided the wrong address for delivery; (b) there is a mistake in the address for delivery that was provided; (c) the address for delivery is not reasonably accessible; (d) the address for delivery cannot safely be accessed; (e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or (f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
10. Major changes to EU VAT are rolling out on July 1st 2021. These changes will affect everyone sending parcels from the UK to recipients in the EU.
10.1 All goods we sell here at kuul.co.uk to EU customers, regardless of value, will now be subject to VAT.
Import-One-Stop-Shop (IOSS) will roll out a solution to allow us to pay VAT in the EU effectively on goods less than £135/ €150, VAT will be applied at checked for EU destinations, however we are in the process of adding IOSS, currently any orders to the EU we will be using a DDU Method:
Delivery Duty Unpaid (DDU) DDU is where our customers must pays customs, duties and fees after their goods have arrived in the destination country. Please note customer local VAT must be paid also. Currently we are not collecting customer local VAT at the point of sale.
In this scenario, local customs will contact the customer, who must pay any outstanding charges before their goods are released for final delivery.
Remember: Parcels will be held by customs until payments are made. Any payments not received may result in parcels being returned, delayed or in some cases destroyed. Kuul Limited will not be liable for any occured costs such as rejected orders, unpaid fees, duty and or occured charges, refusals by the customer. Kuul Limited will update kuul.co.uk for IOSS with an alternaive method DDP (Delivery Duty Paid) where your Kuul Limited will collect all local EU VAT, customs, duties and fees at point of sale/checkout before shipping goods into the destination country to make the process simplier.
Returns
1. Introduction 1.1 We understand that from time to time you may wish to return a product to us. 1.2 We have created this policy to enable you to return products to us in appropriate circumstances. 1.3 This policy applies to all of our customers, irrespective of their geographical location. 1.4 This policy applies to all orders submitted through our website. 1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).
2. Returns 2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days following [the date of dispatch of the product to you) (b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new
(c) any software/firmware changes is returned to us in original state and is in full working order. (c) you comply with the procedure set out in this policy in relation to the return of the product; and (e) none of the exclusions set out in this policy apply.
3. Returns procedure 3.1 In order to take advantage of your rights under this policy, you must contact us by email only (customerservice@kuul.co.uk) to obtain a return authorisation number, and then send the product to us with a covering note quoting that number. 3.2 Products returned under this policy must be sent to: Kuul Media, 7 Oakwood Gardens, Ilford, Essex, IG3 9TY. 3.3 You will be responsible for paying postage costs associated with returns under this policy.
4. Exclusions 4.1 The following kinds of products may not be returned under this policy: (a) Food, drink and any other products liable to deteriorate within the period of 3 months following dispatch (b) Toiletries and Cosmetics (c) Any product made to your specification (d) Any product made to order (e) Any product personalised or adapted for you (f) Gift vouchers
5. Refunds 5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy. 5.2 We will not refund to you the original delivery charges relating to the returned product. 5.3 We will not refund to you any costs you incur in returning the product to us. 5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 5.5 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.
5.6 We will not be liable for any returns costs and/or handlng costs from international or EU destinations.
6. Improper returns 6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: (a) we will not refund the purchase price or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7. Our details 7.1 This website is owned and operated by The Kuul Limited 7.2 Our principal place of business is at Kuul Limited, 7 Oakwood Gardens, Ilford, Essex, IG3 9TY. 7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to: customerservice@kuul.co.uk
7.4 Our company Kuul Limited is registered address under companies house is 88 North Street, Hornchurch, England, RM11 1SR
8. Faulty Returns Procedure
(after first 14 days of arrival but within warranty period)
All items on this website carry a full 12 month RTB (return to base warranty) unless stated otherwise. The customer is responsible for the return delivery costs however we may also offer to refund this cost in some circumstances. Kuul Limited will not be responsible for any return delivery costs to the customer of a replacement and/or repaired product. All products will be repaired or replaced whenever possible, or a refund minus our shipping and handling costs or alternative product will be offered where repair or replacement is not available within a reasonable time. Faulty items returned for repair or exchange, where no fault can be found will be charged a return shipping and handling fee, generally be approx £25 for UK and approx £45.00 for European customers, exact fee will be confirmed. All returns IN ALL CIRCUMSTANCES must be authorised for return by Kuul Limited prior to returning. ANY returns received without first obtaining authorisation may be refused and/or subject to return delivery costs where applicable. In the cases of any items being suspected of having a hardware fault in the first instance the customer should contact Kuul Limited by using any of the methods on our 'Contact Us' page providing full purchase details, RMA (return merchandise authoristaion) number along with return instructions will then be emailed. Once RMA instructions have been issued you (the customer) will have 7 days in which to return un-wanted/cancelled orders. All returns received without first providing a emailed/written returns request may be refused and/or subject to return delivery costs where applicable. Posting on the techkings.org sponsored enthusiasts Forum is not considered as a means of contacting Kuul Limited nor is it to be used for reporting hardware failures or warranty claims. All hardware failures or warranty claims can be reported directly to Kuu Limited via methods on our 'Contact Us' page providing full purchase details.
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