1. Introduction

1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

2. Geographical limitations

2.1 We will usually be able to deliver to the following countries and territories: England, Scottish Highlands, Scottish Islands & Scillies, Northern Ireland, Republic of Ireland, Channel Islands/Isle of Man. Delivery prices may vary.

2.2 We may from time to time agree to delivery products to other countries and territories.

3. Delivery methods and periods

3.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a) If your delivery address is on the United Kingdom mainland, you will be able to select: Next Working Day - (UK Mainland) England, Scotland & Wales, and the typical period for delivery of products by this method is within one working days unless it may take additional one working day for packaging, any set-up, preparation and courier collection.

(b) If your delivery address is outside the United Kingdom mainland (Scottish Highlands, Scottish Islands, Scilly Isles, Isle of Man, Isle of Wight, Channel Islands, Northern Ireland and Republic of Ireland)  you will be able to select: Two Days, and the typical period for delivery of products by this method is within 2 working days unless it may take additional one working day for packaging, any set-up, preparation and courier collection.

3.2 If you place your order by 3pm on a working day, these time periods run from the close of business on that day; if you place your order after 3pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

3.3 The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

3.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

4. Delivery charges

4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

4.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

4.3 Our delivery charges are as follows:

(a)in respect of Delivery in UK Mainland as stated above, one working days, delivery charges will be for total weight of up to 30kg in weight. Fees and charges may apply for orders above the total weight.

(b in respect of Delivery outside of UK mainland, two  working days, delivery charges will be for total weight of up to 30kg in weight. Fees and charges may apply for orders above the total weight.

5. Delivery tracking

5.1 Delivery tracking is available in respect of on all orders for our products.

5.2 To track your delivery, enter your tracking number (which is provided to you via email once your order is dispatched) into our delivery service provider's website here:

6. Receipt and signature

6.1 All deliveries must be received in person at the delivery address, and a signature must be provided.

6.2 Our delivery service provider may notify you in advance of attempting to make a delivery requiring signature.

7. Additional deliveries

7.1 If an initial delivery attempt is unsuccessful, our delivery service provider may make at least 1 more attempt to deliver the products in your order.

8. Collection

8.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

9. Delivery problems

9.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

9.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a) you provided the wrong address for delivery;

(b) there is a mistake in the address for delivery that was provided;

(c) the address for delivery is not reasonably accessible;

(d) the address for delivery cannot safely be accessed;

(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.


1. Introduction

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

1.3 This policy applies to all of our customers, irrespective of their geographical location.

1.4 This policy applies to all orders submitted through our website.

1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).

2. Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a) we receive the returned product within 14 days following [the date of dispatch of the product to you)

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new

(c) any software/firmware changes is returned to us in original state and is in full working order.

(d) you comply with the procedure set out in this policy in relation to the return of the product; and

(e) none of the exclusions set out in this policy apply.

3. Returns procedure

3.1 In order to take advantage of your rights under this policy, you must contact us by email only ( to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2 Products returned under this policy must be sent to: Kuul Media, 7 Oakwood Gardens, Ilford, Essex, IG3 9TY.

3.3 You will be responsible for paying postage costs associated with returns under this policy.

4. Exclusions

4.1 The following kinds of products may not be returned under this policy:

(a) Food, drink and any other products liable to deteriorate within the period of 3 months following dispatch

(b) Toiletries and Cosmetics

(c) Any product made to your specification

(d) Any product made to order

(e) Any product personalised or adapted for you

(f) Gift vouchers

5. Refunds

5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2 We will not refund to you the original delivery charges relating to the returned product.

5.3 We will not refund to you any costs you incur in returning the product to us.

5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.

6. Improper returns

6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a) we will not refund the purchase price or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7. Our details

7.1 This website is owned and operated by The Kuul Limited

7.2 Our principal place of business is at Kuul Limited, 7 Oakwood Gardens, Ilford, Essex, IG3 9TY.

7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to:

8. International Orders & Deliveries (outside of United Kingdom). 

Customs Duties and Taxes
Due to Brexit agreement, international orders placed on our website ‘’ that is outside of the United Kingdom (UK) will have local taxes and/or customs duties/fees applied. The cost of these fees will vary depending on the type of product you have purchased from Kuul Media, including the value and the country you will receive your order to.
International orders include Republic of Ireland. Please note, Northern Ireland is part of United Kingdom (UK) and therefore local tax will be charged at checkout.

All international orders placed on our website, ‘’ are sent as Delivery Duty Unpaid (DDU) which means the duty will need to be paid by you as our customer when it arrives in the destination country. Customs and/or the carrier will contact you to collect payment before the parcel can be released/delivered. It’s important that you are aware of these conditions and to provide accurate contact information. Please Note, VAT will be deducted from all orders outside of United Kingdom (U.K.) at checkout. Customs or the Delivery Courier will collect the VAT & Duty/Fees (If applicable) before or after delivery. All customers please be aware that we are unable to guarantee exact timing of delivery as there may be some delays with European shipments due to export delays and Covid-19.