Privacy and cookies policy | GDPR 

This Privacy Policy comes into force on May 23, 2018.

Who is collecting your data?
Your data is collected and controlled by:

Kuul Limited
7 Oakwood Gardens
Ilford
Essex
IG3 9TY
UNITED KINGDOM


What data is being collected?
We collect, store, and process the following types of information on our users.

When you are registering to our site:
    First and Last name
    Company name (if applicable)
    Address
    City
    Postal code
    Country
    Password (crypto hashed, never stored in plain text)
    E-mail address
    Registered date

When you are purchasing anything on our site we collect billing information:
    First and Last name
    Company name (if applicable)
    Address
    City
    Postal code
    Country
    EU Vat ID (if applicable)
   
When you are using Chat on our website:
    Name (when provided, if not provided data is anonymised)
    IP
    Last visit time
    Chat duration
    Email address
    Operating system and browser used
    Web pages (on our site) browsed during open chat

How are we collecting it?
The personal data is collected by you inputting the data to our website by doing so you are granting us consent/the right to process that personal data in order to provide the service you have signed up to.

Providing your data is voluntary, however, due to the scope of our services and their specifics it is necessary in order to provide the services we offer.

Why are you collecting it?
The only reason we collect personal data is to provide the service you are signing up for.

Signing up to our website - to let you access downloads section for registered users, allows you to later make purchases on our website and allows you to view your order history.
Newsletter - to send you updates about our new products, product updates, special offers.
When making the purchases on our website - to collect all data needed by law to process the purchase process.
Online Chat - to let you communicate with our staff to answer questions you may have and provide online support.
Support ticket system - to provide you with the support and answer any questions you may have regarding our products and by email or direct via our support ticket system.

How are we using it?
We are using your data to provide you best experience when using our website, to process your orders and provide support to you when and if needed.

Who will it be shared with?
We use processor services to ensure the highest possible quality of service. Your data can be transferred to the following categories (depending on what services you use):

    Electronic payment processors, currently Sagepay and Paypal.
    Accounting software
    Support software
    Hosting provider
    Couriers that you choose when placing an order with us. Currently we use DHL, DPD, UKmail, Royalmail and at times we may use other couriers at our discretion in order to fulfil your order.

We use the services of entities located inside the EU. We make sure that your data is safe.

You have the option of obtaining a copy of the data. To do this CLICK HERE. Please allow up to 28 days to receive a complete report of the data we hold about you.

Please note that all Kuul Limited data processor providers have been checked to be GDPR-compliant.

How long will we store it?
The data will not be processed longer than the purpose for which it was collected. Your order history is required in order for us to provide you with technical and warranty support. HMRC and UK Law require us to keep sales records for a minimum of 5 years after the relevant tax year when you placed an order with us.

If you have created an account then your details will be stored until you request deletion of your account. To request deletion please CLICK HERE. As stated above HMRC and UK Law require us to keep sales records for a minimum of 5 years after the relevant tax year. Sales records will not be deleted unless UK Law allows us to do so. If a purchase is made on the basis of existing legal provisions, the data will be processed in accordance with the applicable legal provisions, e.g. for accounting and tax purposes.

What control do I have over it?
If your data is processed on the basis of your consent, you have the right to withdraw your consent at any time. This does not affect processing until you withdraw your consent.

Consent is provided by our users explicitly when proceeding an action or task (e.g. when they provide user data, contact us using our support ticket system, sign up to the newsletter, contact us via Chat ).

The only source of data we have is when a user explicitly provides it.

You can always contact us: CLICK HERE to withdraw any consent and/or to request to delete your account or provide you with your data file. Please allow up to 28 days for this to be completed.

Our customers rights regarding GDPR are considered and enforced, including:

Right to be informed:
In this Privacy Policy we inform our users about the use that will be made of their data.

Right of access:
Our users can access all their data stored on www.magentonew.kuul.co.uk, by navigating to “My Account” section (after logging in to the site)

Right of rectification:
If you want to change anything in your data just contact us: CLICK HERE and we'll process all your rectification queries. 

Right of erasure:
If you want to have your account deleted just contact uS: CLICK HERE and we'll process your erasure query within the lawful timescales. Sales records will not be deleted unless HMRC and UK Law allows us to do so.

Right to restrict processing:
We don't process the data of our customers (and our customers end-users) except as detailed on this page.

Right to data portability:
Our users may contact us via a support ticket: CLICK HERE if they wish to get an export of their personal data as defined under GDPR.

Right to object:
We handle all requests on this matter from our users. Our users may contact us: CLICK HERE.

The right to lodge a complaint
If you think that your data is being processed illegally, you have the right to file a complaint with the Information Commissioner’s office: https://ico.org.uk/

If you agree to receive our newsletter, we can choose the time and content of the messages sent. You can unsubscribe from this service by clicking the “Unsubscribe” link in each Newsletter message we send.

How do we protect your information?
We implemented a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information credit card details will not be stored on our servers apart from the last four digits, this is required for us to complete refunds or payment adjustments when required to do so. We do not store any other credit/debit card details.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the www.magentonew.kuul.co.uk website.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. One week before changes are applied.

Part 1: Personal information and privacy

1.         Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1.2     We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2.         Collecting personal information

2.1     We may collect, store and use the following kinds of personal information: 

(a)      information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths

(b)      information that you provide to us when registering with our website including customerservice@kuul.co.uk

(c)      information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details).

(d)      information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)

(e)      information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use)

(f)      information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details)

(g)      information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts)

(h)      information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication)

(i)       any other personal information that you choose to send to us; and

(j)      provide details of other personal information collected.

2.2     Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

3.         Using your personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to: 

(a)      administer our website and business;

(b)      personalise our website for you;

(c)      enable your use of the services available on our website;

(d)      send you goods purchased through our website;

(e)      supply to you services purchased through our website;

(f)      send statements, invoices and payment reminders to you, and collect payments from you;

(g)      send you non-marketing commercial communications;

(h)      send you email notifications that you have specifically requested;

(i)       send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j)      send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(k)      provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(l)       deal with enquiries and complaints made by or about you relating to our website;

(m)     keep our website secure and prevent fraud;

(n)      verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and

(o)      other uses.

3.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4     Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.6     All our website financial transactions are handled through our payment services provider, PayPal and Stripe. You can review the provider's privacy policy at https://www.paypal.com andhttps://www.stripe.com. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.         Disclosing personal information

4.1     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3     We may disclose your personal information: 

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]

4.4     Except as provided in this policy, we will not provide your personal information to third parties.

5.         International data transfers

5.1     Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2     Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

5.3     Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4     You expressly agree to the transfers of personal information described in this Section 5.

6.         Retaining personal information

6.1     This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3     Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data: 

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7.         Security of your personal information

7.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3     All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5     You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8.         Amendments

8.1     We may update this policy from time to time by publishing a new version on our website.

8.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3     We may notify you of changes to this policy [by email or through the private messaging system on our website.

9.         Your rights

9.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: 

(a)      the payment of a fee (currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2     We may withhold personal information that you request to the extent permitted by law.

9.3     You may instruct us at any time not to process your personal information for marketing purposes.

9.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10.      Third party websites

10.1    Our website includes hyperlinks to, and details of, third party websites.

10.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11.      Updating information

11.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

Part 2: Cookies

1.         About cookies

1.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2     Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 

1.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

1.4     Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

2.         Our cookies

2.1     We may use both session and persistent cookies on our website.

2.2     The names of the cookies that we use on our website, and the purposes for which they are used, are set out below: 

(a)      we use cookies on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target advertisements which may be of particular interest to specific users.

3.         Analytics cookies

3.1     We use [Google Analytics] to analyse the use of our website.

3.2     Our analytics service provider generates statistical and other information about website use by means of cookies.

3.3     The analytics cookies used by our website have the following names: [_utma, _utmb, _utmc and _utmz]

3.4     The information generated relating to our website is used to create reports about the use of our website.

3.5     Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.

4.         Third party cookies

4.1     Our website also uses third party cookies.

4.2     We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DoubleClick cookie. / We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (we do not publish interest-based advertisements on this website). You can view, delete or add interest categories associated with your browser by visiting: http://www.google.com/settings/ads/. You can also opt out of the AdSense partner network cookie using those settings or using the NAI's (Network Advertising Initiative's) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/choices/. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at: https://www.google.com/settings/ads/plugin.]

5.         Blocking cookies

5.1     Most browsers allow you to refuse to accept cookies; for example: 

(a)      in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)      in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)      in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

5.2     Blocking all cookies will have a negative impact upon the usability of many websites.

5.3     If you block cookies, you will not be able to use all the features on our website.

6.         Deleting cookies

6.1     You can delete cookies already stored on your computer; for example:

(a)      in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b)      in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)      in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

6.2     Deleting cookies will have a negative impact on the usability of many websites.

Part 3: Our details

1.         Our details

1.1     This website is owned and operated by Kuul Limited.

1.2     We are registered in England and Wales under registration number 09018748, and our registered office is at 7 Oakwood Gardens, Seven Kings, Ilford, Essex, IG3 9TY.

1.3     Our principal place of business is at 96 Pettits Lsne, Romford, Essex, RM1 4ER

1.4     You can contact us by writing to the business address given above, by using our website contact form, by email to customerservice@kuul.co.uk or by telephone on (telephone to be confirmed).