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Terms and conditions
ALL RECEIVERS SOLD ON THIS SITE ARE SOLD STRICTLY FREE TO AIR ONLY (FREE TO AIR CHANNELS). WE DO NOT PROVIDE ACCESS TO ANY PREMIUM PAY TV CHANNELS NOR DO WE PROVIDE SUPPORT FOR VIEWING ANY PREMIUM PAY TV CHANNELS. WE DO NOT PROVIDE SUPPORT FOR 3RD PARTY SOFTCAM'S, 3RD PARTY PLUGINS, IMAGES/SOFTWARE OR PATCHED FIRMWARE OF ANYKIND.
IMAGE FLASHING IS PROVIDED AS A FREE 'AS IS' SERVICE, WE DO NOT PROVIDE DIRECT SUPPORT FOR ANY 3RD PARTY LINUX/ENIGMA 2 IMAGE.
DIGITAL RECEIVER FIRMWARE/SOFTWARE
Kuul Limited supply all digital receivers pre-installed with the manufacturers default firmware unless stated otherwise. This in most cases will be for use as FTA (free to air) reception only. We do not offer support for any third-party software/firmware or patches unless we have specifically stated otherwise and in some cases the loading/patching of software/firmware may void your warranty. Your warranty covers the actual receiver hardware only, this does not extend to setup and installation of the equipment though we may at our discretion extend this to provide support for use with FTA reception but strictly only where the provider permits for connection to their network. This includes all digital receivers we supply unless we have specifically stated otherwise.
Linux Enigma 2 Receivers - Many of our Linux Enigma 2 products have the option of pre-flashed 3rd party images, this is a free of charge service provided to our customers. We do not provide support for these 3rd party images, 3rd party plugins or Softcams of any kind. 3rd party images are flashed purely for the convenience of our customers. If you require support for any 3rd party image, please visit the relevant support Forum for the image Team.
8.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
8.3 To the maximum extent permitted by applicable law and subject to Section 11.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website, and the use of our website.
9. Variation
9.1 We may revise these terms and conditions from time to time.
9.2 The revised terms and conditions will apply to the use of our website from the date of their publication on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of the terms and conditions. / We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.
9.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
10.1 Whilst each voucher on any leaflet, online, email or by phone will have its own terms and conditions, there are also a set of standard terms and conditions that apply to all vouchers. These standard terms and conditions are as follows:
11.1. The Warranty for bundle deals and/or accessories may cover a lesser warranty length unless otherwise stated, for instance remote control units/RCU, power supplies, cables, leads, attachments will have a lesser warranty period than the set top box whereas warranty cover will be 28-60 days. If the product fails during normal and proper use within the Warranty Period, for certain brands you can contact us direct or the manufacturer where the manufacturer will repair or replace the defective parts of the Product, or the Product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.
11.2. This Warranty applies only if the Product was newly manufactured on the Date of Purchase and not sold as used, refurbished or manufacturing seconds. Please keep the original purchase invoice and any warranty card for future service request. This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, modifications to the product, any software programs, normal wear and tear or any other event, act, default or omission outside the manufacturer or Kuul Limited control. The Repair Centre may recover the originally configured operation system bundled with the Product. Kuul Limited or the Manufacturer will not restore or transfer any data or software from the Product’s original storage media. If the Product is repaired, all user generated data may be permanently deleted. If the Product is under Warranty, you hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of the Kuul Limited or the manufacturer.
11.3 Any software delivered with the Product is provided “as-is”. Kuul Limited does not guarantee uninterrupted or error-free operation of any software provided with the Product. This warranty covers the hardware of the Product. For other problems with the software, we advise You to review the user manuals, the manufacturer support web site and/or other online resources.
11.4. RMA methods
If RMA is necessary, you must deliver your product to the correct Repair Centre, please contact us to confirm shipping address.
11.5. Exclusions from this limited Warranty Service
Kuul Limited does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the warranty period and in normal use conditions. It does not apply to software issues or customer induced damages or circumstances such as but not limited to:
(a) The Product has been tampered with, repaired and/or modified by nonauthorized personnel.
(b) The serial number of the Product, components or accessories has been altered, cancelled or removed.
(c) The warranty seals have been broken or altered.
(d) Obsolescence.
(e) Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and functions, such as without limitation to rust, change in colour, texture or finish, wear and tear, and gradual deterioration.
(f) Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect, or improper maintenance, and use under abnormal conditions.
(g) Damage to the Product caused by improper installation, improper connection, or malfunction of a peripheral device such as printer, optical drive, network card, or USB device, etc.
(h) Damage to the Product caused by an external electrical fault or any accident.
(i) Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User’s Manual.
(j) Damage to the Product caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement.
(k) Unitability due to forgotten or lost security passwords.
(l) Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation.
(m) Fraud, theft, unexplained disappearance, or wilful act.
(n) Unusability or damage to the Product caused by installing and using the Unlock Device App, which is a utility that will unlock your Product's boot loader but will render the Product's warranty null and void. Except as provided in this warranty and to the maximum extent permitted by law, Kuul Limited is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss or damage whatsoever caused including the replacement of equipment and property, any costs of recovering or reproducing any data stored on or used with the Product. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions by Kuul Limited. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; to the extent such jurisdiction is governing this Warranty the above limitations do not apply to you.
11.6. Privacy
You agree and understand that it is necessary for Kuul Limited to collect, transfer, and process personal data in order to facilitate the requested service; and that for this purpose Your data may be transferred to and processed in any country where Kuul Limited or its affiliated companies maintains offices, which may include countries outside of the European Union, the mandatory laws of which do not guarantee a data protection level equivalent to the laws of EU member states. However, Kuul Limited will use and protect Your personal data at any time and in any country subject to the Kuul Limited Privacy Policy. Please access and read the Kuul Limited Privacy Policy on our website.
11.7. Out-of-Warranty cases
Returning the Product to the Kuul Limited during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving Your Product, Kuul Limited reserves the right to check the validity of Your Warranty and Your request for Warranty service. If the Warranty Period has lapsed or if any of the exclusions in clause 6 apply, your request will be deemed out of warranty (“OOW”). If Your service request is OOW, a Service Charge with an offer for repair will be provided to You, which You may accept or reject. If You accept the repair we will provide You with an invoice for the repair labour, spare parts and other costs stated in the Service Charge. You must pay the invoice within 2 weeks of the invoice’s date of issue. The repair will only be completed after the invoice is settled. To the extent permitted by law, Kuul Limited may charge You a diagnostic fee (including transportation costs if any) of up to 100GBP (or the equivalent in local currency) if Your service request is OOW and you refuse the repair offer; or if Your Product does not require service.
11.8. Abandoned Property
After Your Product has been repaired or inspected, or if You do not agree to the repair offer or inspection results, Kuul Limited will return your Product via the agreed RMA method. If You do not pick up Your Product, or if delivery is not possible at the address provided by You, Kuul Limited will send You a notice at the address You provided when requesting the service. If You still failed to pick up the Product within a period of 28 days from sending the notice, Kuul Limited reserves the right to claim damages from you, including the cost of storage; to dispose the product in accordance with the applicable laws and regulations; and any statutory right of lien for unpaid charges.
11.9. Major changes to EU VAT are rolling out on July 1st 2021. These changes will affect everyone sending parcels from the UK to recipients in the EU.
All goods we sell here at kuul.co.uk to EU customers, regardless of value, will now be subject to VAT.
Import-One-Stop-Shop (IOSS) will roll out a solution to allow us to pay VAT in the EU effectively on goods less than £135/ €150, VAT will be applied at checked for EU destinations, however we are in the process of adding IOSS, currently any orders to the EU we will be using a DDU Method:
Delivery Duty Unpaid (DDU)
DDU is where our customers must pay customs, duties and fees after their goods have arrived in the destination country. Please note customer local VAT must be paid also. Currently we are not collecting customer local VAT at the point of sale.
In this scenario, local customs will contact the customer, who must pay any outstanding charges before their goods are released for final delivery.
Remember: Parcels will be held by customs until payments are made. Any payments not received may result in parcels being returned, delayed or in some cases destroyed. Kuul Limited will not be liable for any occurred costs such as rejected orders, unpaid fees, duty and or occurred charges, refusals by the customer. Kuul Limited will update kuul.co.uk for IOSS with an alternative method DDP (Delivery Duty Paid) where your Kuul Limited will collect all local EU VAT, customs, duties, and fees at point of sale/checkout before shipping goods into the destination country to make the process simpler.
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